Integrity Financial Management Pty Ltd ATF Integrity Management Trust

ABN 95 155 326 424

Integrity Financial Management is a Corporate Authorised Representative (No 1237239) of Roberts Bridges Pty Ltd (AFSL 412816)

 

Roberts Bridges Pty Ltd

ACN 131 545 536

Australian Financial Services Licence No 412816

of 203 Smiths Creek Road

Uki NSW 2484

 

How to deal with complaints

Roberts Bridges is a member of the Financial Ombudsman Scheme (Member No. 38218)

If you have a complaint regarding the provision of financial services to you, you should take the following action:

1 Speak to your Financial Planner about your concerns, or

2 Contact Roberts Bridges on 02 6693 3502.

If after speaking to your Financial Planner or Roberts Bridges, your complaint is not resolved within five (5) business days, please put your complaint in writing and send it to:

Complaints Officer
Roberts Bridges Pty Ltd
PO Box 537
Murwillumbah NSW 2484

Whilst every endeavour will be made to resolve the matter promptly and impartially, if you are not satisfied with how your complaint is dealt with, you can elect to refer the matter, free of charge, to the FOS. FOS can be contacted on 1800 367 287.

You can also write to them at:

Financial Ombudsman Service
GPO Box 3, Melbourne VIC 3001

Alternatively, other matters can be referred to the industry regulator, the Australian Securities and Investments Commission (ASIC) on free-call 1300 300 630 or visit the website www.asic.gov.au